Shipping & Returns

Shipping Information

Free Shipping Worldwide

Free shipping worldwide on all orders. No minimum purchase. No customer-paid shipping fees at checkout.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

Delivery typically takes 7–14 business days depending on destination. Delivery times are estimates and may vary due to customs processing, local postal services, or unforeseen circumstances. Bio-NMN is not responsible for delays caused by customs or local carriers.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the link provided in the email. Please allow 24–48 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the buyer and are not included in the product price. We recommend checking your local customs regulations before ordering.

Returns & Refunds

30-Day Satisfaction Guarantee

We stand behind our products. If you are not satisfied with your purchase for any reason, you may request a return within 30 days of delivery.

Return Conditions

  • Products must be in their original, unopened packaging.
  • Opened products may be eligible for return if less than 25% has been used.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (order confirmation email or order number) is required.

How to Initiate a Return

To start a return, email us at support@bionmnlab.com with:

  • Your order number
  • Reason for return
  • Photos of the product (if applicable)

Our team will respond within 24 hours with return instructions and a return shipping address.

Refund Processing

  • Refunds are processed within 5–7 business days after we receive the returned product.
  • Refunds are issued to the original payment method.
  • Return shipping costs are the responsibility of the customer unless the product was defective or shipped in error.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us at support@bionmnlab.com within 7 days of delivery with photos of the damage. We will arrange a free replacement or full refund at no additional cost to you.

Non-Returnable Items

  • Products returned after the 30-day window.
  • Products that have been more than 25% consumed.
  • Products without proof of purchase.

Contact Us

For any shipping or return inquiries, reach us at:
Email: support@bionmnlab.com
Response time: Within 24 hours on business days